{"id":9399,"date":"2026-09-23T08:34:30","date_gmt":"2026-09-23T08:34:30","guid":{"rendered":"https:\/\/gallardoparts.es\/devoluciones-cascos-y-garantia\/"},"modified":"2026-09-28T20:49:45","modified_gmt":"2026-09-28T18:49:45","slug":"devoluciones-cascos-y-garantia","status":"publish","type":"page","link":"https:\/\/gallardoparts.es\/en\/returns-cores-and-warranty\/","title":{"rendered":"Returns, cores and warranty"},"content":{"rendered":"
\n

Clientes profesionales \u00b7 \u00daltima actualizaci\u00f3n: 28 de septiembre de 2026<\/p>\n

C\u00f3mo se solicita una devoluci\u00f3n<\/h2>\n

Toda devoluci\u00f3n requiere autorizaci\u00f3n previa de Gallardo. Se solicita desde Mi Gallardo \u2192 Pedidos \u2192 Solicitar devoluci\u00f3n, indicando el pedido, la referencia, la cantidad y el motivo, y adjuntando fotograf\u00edas cuando el motivo lo requiera.<\/p>\n

Gallardo responde con la autorizaci\u00f3n, en la que se indican el plazo para el env\u00edo, la direcci\u00f3n de destino o la recogida, y qui\u00e9n asume los gastos de transporte seg\u00fan el motivo. No se admiten devoluciones que no hayan sido autorizadas previamente.<\/p>\n

Devoluci\u00f3n por decisi\u00f3n del cliente<\/h2>\n

Cuando la devoluci\u00f3n se deba a un error en el pedido o a que la pieza ya no es necesaria, deber\u00e1 solicitarse en un plazo m\u00e1ximo de cinco d\u00edas naturales desde la recepci\u00f3n y se admitir\u00e1 siempre que la pieza est\u00e9 sin montar, sin uso, sin marcas de herramienta y en su embalaje original completo. Los gastos de transporte de retorno corren a cargo del cliente.<\/p>\n

No se admiten devoluciones de art\u00edculos adquiridos expresamente para el cliente y no incluidos en el cat\u00e1logo habitual, ni de unidades que hayan sido montadas o probadas en veh\u00edculo.<\/p>\n

Error de Gallardo o pieza defectuosa<\/h2>\n

Cuando la pieza servida no se corresponda con la pedida, llegue incompleta o presente un defecto imputable a Gallardo, la recogida y el reenv\u00edo corren a cargo de Gallardo, y el cliente puede optar entre la sustituci\u00f3n de la pieza y el abono de su importe.<\/p>\n

Da\u00f1os en el transporte<\/h2>\n

Los da\u00f1os visibles deben hacerse constar en el albar\u00e1n del transportista en el momento de la entrega. Los da\u00f1os o mermas no apreciables en ese momento deben comunicarse dentro de los siete d\u00edas naturales siguientes a la recepci\u00f3n, con fotograf\u00edas del embalaje y de la mercanc\u00eda.<\/p>\n

Cascos<\/h2>\n

El plazo para devolver el casco es de un mes desde la fecha de la factura<\/strong>. Pasado ese plazo el dep\u00f3sito no se abona, aunque la unidad llegue en perfecto estado: el dep\u00f3sito deja de ser una garant\u00eda de retorno y pasa a ser precio de la operaci\u00f3n.<\/p>\n

Para que el dep\u00f3sito se abone, el casco tiene que poder remanufacturarse. No se admiten unidades manipuladas o con intentos de reparaci\u00f3n previos, maltratadas o golpeadas, con piezas rotas, soldadas, cortadas o sustituidas, ni con da\u00f1os por sobrecalentamiento o quemado. Recibido el casco, Gallardo lo identifica e inspecciona y, si es conforme, emite la factura rectificativa; si lo rechaza, comunica el motivo con fotograf\u00edas.<\/p>\n

El cliente puede consultar el estado y el plazo restante de cada casco pendiente desde Mi Gallardo \u2192 Cascos y solicitar la recogida desde esa misma pantalla. Las condiciones completas figuran en el apartado 8 de las condiciones generales de venta.<\/p>\n

Garant\u00eda<\/h2>\n

Las piezas suministradas tienen una garant\u00eda comercial de veinticuatro meses desde la fecha de la factura<\/strong>, tanto la pieza nueva como la remanufacturada por Gallardo: remanufacturamos con material original del fabricante, as\u00ed que la unidad remanufacturada tiene la misma garant\u00eda que la nueva. La garant\u00eda cubre los defectos imputables a la pieza y no los derivados de un montaje incorrecto, de combustible o dep\u00f3sito contaminados, de la falta de sustituci\u00f3n de los filtros, de la ausencia de purga del circuito o de la manipulaci\u00f3n de la unidad.<\/p>\n

Toda garant\u00eda requiere autorizaci\u00f3n previa y el env\u00edo de la unidad al laboratorio para su diagn\u00f3stico. Si el diagn\u00f3stico descarta un defecto imputable a la pieza, los gastos de diagn\u00f3stico y de transporte corren a cargo del cliente, que ser\u00e1 informado de su importe antes de proceder. El alcance y las exclusiones completas figuran en el apartado 9 de las condiciones generales de venta.<\/p>\n

Reparaci\u00f3n de la unidad del cliente<\/h2>\n

En las solicitudes de reparaci\u00f3n, Gallardo diagnostica la unidad recibida y emite un presupuesto. Si el cliente no lo acepta, se le devolver\u00e1 la unidad, abonando los gastos de diagn\u00f3stico y de transporte que se le hayan comunicado al aceptar la solicitud. La unidad no reclamada en el plazo de treinta d\u00edas desde la comunicaci\u00f3n del presupuesto podr\u00e1 gestionarse conforme a la normativa de residuos.<\/p>\n

Abonos<\/h2>\n

Los abonos se documentan mediante factura rectificativa referida a la factura original y se liquidan por el mismo medio de pago empleado en la compra o por compensaci\u00f3n en la cuenta del cliente.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Clientes profesionales \u00b7 \u00daltima actualizaci\u00f3n: 28 de septiembre de 2026 C\u00f3mo se solicita una devoluci\u00f3n Toda devoluci\u00f3n requiere autorizaci\u00f3n previa de Gallardo. Se solicita desde Mi Gallardo \u2192 Pedidos \u2192 Solicitar devoluci\u00f3n, indicando el pedido, la referencia, la cantidad y el motivo, y adjuntando fotograf\u00edas cuando el motivo lo requiera. Gallardo responde con la autorizaci\u00f3n, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gp_trad_en_titulo":"Returns, cores and warranty","_gp_trad_en_contenido":"\n

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Trade customers \u00b7 Last updated: 28 September 2026<\/p>\n

This is an English translation provided for convenience. In the event of any discrepancy, the Spanish version prevails.<\/em><\/p>\n\n

How to request a return<\/h2>\n

Every return requires Gallardo\u2019s prior authorisation. Request it from My Gallardo \u2192 Orders \u2192 Request a return, giving the order, the part number, the quantity and the reason, and attaching photographs where the reason requires them.<\/p>\n

Gallardo replies with the authorisation, which states the deadline for sending the part, the delivery address or the collection, and who bears the transport costs depending on the reason. Returns that have not been authorised in advance are not accepted.<\/p>\n\n

Returns at the customer\u2019s choice<\/h2>\n

Where the return is due to an ordering error or because the part is no longer needed, it must be requested within a maximum of five calendar days from receipt, and will be accepted provided the part is unfitted, unused, free of tool marks and in its complete original packaging. Return shipping costs are borne by the customer.<\/p>\n

Items purchased specifically for the customer that are not part of the regular catalogue, and units that have been fitted or tested on a vehicle, cannot be returned.<\/p>\n\n

Gallardo\u2019s error or faulty part<\/h2>\n

Where the part supplied does not match the one ordered, arrives incomplete or has a defect attributable to Gallardo, collection and redelivery are at Gallardo\u2019s expense, and the customer may choose between a replacement part and a refund of its price.<\/p>\n\n

Transport damage<\/h2>\n

Visible damage must be recorded on the carrier\u2019s delivery note at the time of delivery. Damage or shortages not apparent at that time must be reported within seven calendar days of receipt, with photographs of the packaging and the goods.<\/p>\n\n

Cores<\/h2>\n

The deadline for returning the core is one month from the invoice date. After that period the deposit is not refunded, even if the unit arrives in perfect condition: the deposit stops being a guarantee of return and becomes part of the price of the transaction.<\/p>\n

For the deposit to be refunded, the core must be recoverable for remanufacturing. We do not accept units that have been tampered with or previously subjected to repair attempts, mistreated or knocked, with broken, welded, cut or replaced parts, or with overheating or burn damage. When the core is received, Gallardo identifies and inspects it and, if it is accepted, issues a credit note; if it is rejected, we tell you the reason and send photographs.<\/p>\n

You can check the status and the time remaining for each outstanding core in My Gallardo \u2192 Cores, and book the collection from the same screen. The full conditions are set out in section 8 of the general terms of sale.<\/p>\n\n

Warranty<\/h2>\n

The parts supplied carry a commercial warranty of twenty-four months from the invoice date, both new parts and parts remanufactured by Gallardo: we remanufacture with the manufacturer\u2019s original components, so the remanufactured unit has the same warranty as a new one. The warranty covers defects attributable to the part and not those resulting from incorrect fitting, contaminated fuel or tanks, failure to replace the filters, failure to bleed the system or tampering with the unit.<\/p>\n

Every warranty claim requires prior authorisation and the unit must be sent to the laboratory for diagnosis. If the diagnosis rules out a defect attributable to the part, the diagnosis and transport costs are borne by the customer, who will be told the amount before any work is carried out. The full scope and exclusions are set out in section 9 of the general terms of sale.<\/p>\n\n

Repair of the customer\u2019s own unit<\/h2>\n

For repair requests, Gallardo diagnoses the unit received and issues a quotation. If the customer does not accept it, the unit will be returned once the diagnosis and transport costs communicated when the request was accepted have been paid. Units not collected within thirty days of the quotation being sent may be handled in accordance with waste regulations.<\/p>\n\n

Refunds<\/h2>\n

Refunds are documented by a credit note referring to the original invoice and are paid using the same payment method as the purchase or by offset against the customer\u2019s account.<\/p>\n<\/div>\n\n","_gp_trad_en_descripcion":"","_gp_seo_descripcion":"","footnotes":""},"class_list":["post-9399","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/gallardoparts.es\/en\/wp-json\/wp\/v2\/pages\/9399","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gallardoparts.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gallardoparts.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gallardoparts.es\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gallardoparts.es\/en\/wp-json\/wp\/v2\/comments?post=9399"}],"version-history":[{"count":2,"href":"https:\/\/gallardoparts.es\/en\/wp-json\/wp\/v2\/pages\/9399\/revisions"}],"predecessor-version":[{"id":9500,"href":"https:\/\/gallardoparts.es\/en\/wp-json\/wp\/v2\/pages\/9399\/revisions\/9500"}],"wp:attachment":[{"href":"https:\/\/gallardoparts.es\/en\/wp-json\/wp\/v2\/media?parent=9399"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}